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UPDATED: 2024/05/18 02:17:13

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Visit our Welcome Center for info on trading, managing, funding, and configuring your account, plus other key features.

Investor Grievance Escalation Matrix for IB India Accounts

You are requested to use the standard modes of communication (chats, calls or tickets through your secure Client Portal) to contact our client services team. In case you do not get a timely response or are not satisfied with the response provided, you can send an email as per the below escalation matrix mentioning your ticket number. Please do not use the escalation matrix as the first line of communication.

Details of Contact Person Address Contact Number Email Address
Customer Care Rinku Chauhan 502/A, Times Square, Andheri Kurla Road, Andheri East, Mumbai 400059, India +91-22-61289888
(Mon-Fri ; 10 am to 5 pm)
Head of Customer Care/Board Member Praveen Kamath +91-22-39696188
(Mon-Fri ; 10 am to 5 pm)
Compliance Officer Bina Shah +91-22-61289825
(Mon-Fri ; 10 am to 5 pm)

In Absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with Exchange at or NSDL at or SEBI at Further, you can also raise a complaint/dispute via the Online Dispute Resolution (ODR) portal Please quote your Service Ticket/Complaint Ref No. while raising your complaint at Exchange/Depository/SEBI SCORES/ODR Portal.


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