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Welcome to IBKR Support

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Current Issues

To MOEX Traders: MOEX trading has resumed, but it is not available to IBKR clients as a result of on...

IB clients, please be aware that trading in ADR/GDR and ETF instruments with Russian securities as t...

UPDATED: 2023/06/03 04:57:08

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Getting Started:

Visit our Welcome Center for info on trading, managing, funding, and configuring your account, plus other key features.

Investor Grievance Escalation Matrix

You are requested to use the standard modes of communication (chats, calls or tickets through your secure Client Portal) to contact our client services team. In case you do not get a timely response or are not satisfied with the response provided, you can send an email as per the below escalation matrix mentioning your ticket number. Please do not use the escalation matrix as the first line of communication.

Details of Contact Person Address Contact Number Email Address
Customer Care Rinku Chauhan 502/A, Times Square, Andheri Kurla Road, Andheri East, Mumbai 400059, India +91-22-61289888
(Mon-Fri ; 10 am to 5 pm)
Head of Customer Care Praveen Kamath +91-22-39696188
(Mon-Fri ; 10 am to 5 pm)
Compliance Officer Bina Shah +91-22-61289825
(Mon-Fri ; 10 am to 5 pm)
CEO Sachin Maheshwari +91-22-61289819
(Mon-Fri ; 10 am to 5 pm)

In Absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with Exchange at https://investorhelpline.nseindia.com/NICEPLUS/ or NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at Exchange/Depository/ SEBI SCORES Portal.


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