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Investor Grievance Escalation Matrix for IB India Accounts
You are requested to use the standard modes of communication (chats, calls or tickets through your secure Client Portal) to contact our client services team. In case you do not get a timely response or are not satisfied with the response provided, you can send an email as per the below escalation matrix mentioning your ticket number or summary of chats/calls. Please do not use the escalation matrix as the first line of communication. Escalation emails sent without details of previous ticket number, calls or chats may not be taken for further processing
| Details of | Contact Person | Address | Contact Number | Email Address |
|---|---|---|---|---|
| Customer Care | Rinku Chauhan | 502/A, Times Square, Andheri Kurla Road, Andheri East, Mumbai 400059, India | +91-22-61289888 (Mon-Fri ; 10 am to 5 pm) |
customercareescalation.in@interactivebrokers.com |
| Head of Customer Care/Board Member | Praveen Kamath | +91-22-39696188 (Mon-Fri ; 10 am to 5 pm) |
customercareheadescalation.in@interactivebrokers.com | |
| Compliance Officer | Bina Shah | +91-22-61289825 (Mon-Fri ; 10 am to 5 pm) |
complianceofficerescalation.in@interactivebrokers.com |
In Absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with Exchange at https://investorhelpline.nseindia.com/NICEPLUS/ or NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.sebi.gov.in. Further, you can also raise a complaint/dispute via the Online Dispute Resolution (ODR) portal http://smartodr.in. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at Exchange/Depository/SEBI SCORES/ODR Portal.
The NSE cautions and advises investors not to subscribe to any prohibited scheme or products. Participation in such prohibited schemes is at investors' own risk, as such schemes are neither approved nor endorsed by the Exchange. Further details on the NSE Press releases can be found on the their website here.