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Investor Grievance Escalation Matrix for IB India Accounts
- Please use the below channels of communication only for queries related to NSE Trading/NSDL Depository accounts held with IBKR India. Any other query will not attract a response.
- Please do not use the escalation email matrix as a first line of communication. Escalation emails sent without the details of a previous case history, such as a ticket number, chat, or call summary, will not be processed further.
Please contact our Client Services Team first using the standard modes of communication (chats, calls or tickets through your secure Client Portal for any assistance, If you do not receive a timely response or are not satisfied with the response provided, you can send an email with your case details (ticket number, chat/call summary), as per the escalation matrix below.
| Details of | Contact Person | Address | Contact Number | Email Address |
|---|---|---|---|---|
| Customer Care | Rinku Chauhan | 401-404, 4th Floor, Waterstones, Off International Airport Road, Andheri (E), Mumbai 400059 Maharashtra, India | +91-22-61289888 (Mon-Fri ; 10 am to 5 pm) |
customercareescalation.in@interactivebrokers.com |
| Head of Customer Care/Board Member | Praveen Kamath | +91-22-45917488 (Mon-Fri ; 10 am to 5 pm) |
customercareheadescalation.in@interactivebrokers.com | |
| Compliance Officer | Bina Shah | +91-22-61289825 (Mon-Fri ; 10 am to 5 pm) |
complianceofficerescalation.in@interactivebrokers.com |
Should you require additional support after contacting Client Services, you may submit a complaint or dispute to the following:
- Exchange: https://investorhelpline.nseindia.com/NICEPLUS/
- NSDL: https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
- SEBI: https://scores.sebi.gov.in
Additionally, you can raise a complaint or dispute via the Online Dispute Resolution (ODR) portal http://smartodr.in. Please include your Service Ticket/Complaint Ref No. while raising your complaint at Exchange/Depository/SEBI SCORES/ODR Portal.
The NSE cautions and advises investors not to subscribe to any prohibited scheme or products. Participation in such prohibited schemes is at the investors' own risk, as such schemes are neither approved nor endorsed by the Exchange. Further details on the NSE Press releases can be found on their website here.