Support for Institutional Clients
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IBKR ProServe: Institutional Client Services
Within the United States
1 (866) 694-2757
toll free
Outside the United States
+1 203 618 7791
direct dial
Latin America (Spanish)
+1 561 803 4571
United Kingdom
+44 20 3744 7300
Switzerland
+41 41 562 0930
Russia
+8 800 100 8554
toll free
Russia
+41 41 562 0934
direct dial
Hong Kong
+852 3107 8868
Singapore
+65 6990 5690
direct dial
Hungary
+36 80 088 400
toll free
Hungary
+36 1 701 0350
direct dial
Ireland
+353 1 264 0646
direct dial
Canada
+1 855 700 2977
toll free
Australia
+61 (2) 7259 9400
direct dial
Japan
+81 (3) 4590 0708
direct dial
China
+86 21 6086 8590
direct dial
Dubai
+971 8000 3110144
toll free
Saudi Arabia
+966 800850 1107
toll free
Qatar
+974 800 101340
toll free
Sales Contacts
IBKR has sales offices worldwide ready to support your trading needs. Choose your region to speak with a sales representative.
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Investor Grievance Escalation Matrix for IB India Accounts
Please contact our Client Services Team directly through our secure Client Portal for any assistance matters. In the event that you do not receive a timely response or are not satisfied with the response provided, you can send an email with your case details (ticket number; chat/call summary), as per the below escalation matrix. Please do not use the escalation matrix as the first line of communication. Escalation emails sent without the details of a previous case history (ticket number; chat/call summary) may not be further processed.
| Details of | Contact Person | Address | Contact Number | Email Address |
|---|---|---|---|---|
| Customer Care | Rinku Chauhan | 502/A, Times Square, Andheri Kurla Road, Andheri East, Mumbai 400059, India | +91-22-61289888 (Mon-Fri ; 10 am to 5 pm) |
customercareescalation.in@interactivebrokers.com |
| Head of Customer Care/Board Member | Praveen Kamath | +91-22-39696188 (Mon-Fri ; 10 am to 5 pm) |
customercareheadescalation.in@interactivebrokers.com | |
| Compliance Officer | Bina Shah | +91-22-61289825 (Mon-Fri ; 10 am to 5 pm) |
complianceofficerescalation.in@interactivebrokers.com |
Should you require additional support after contacting Client Services, you may submit a complaint or dispute to the following:
- Exchange: https://investorhelpline.nseindia.com/NICEPLUS/
- NSDL: https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
- SEBI: https://scores.sebi.gov.in
Additionally, you can raise a complaint or dispute via the Online Dispute Resolution (ODR) portal http://smartodr.in. Please include your Service Ticket/Complaint Ref No. while raising your complaint at Exchange/Depository/SEBI SCORES/ODR Portal.
The NSE cautions and advises investors not to subscribe to any prohibited scheme or products. Participation in such prohibited schemes is at the investors' own risk, as such schemes are neither approved nor endorsed by the Exchange. Further details on the NSE Press releases can be found on their website here.