If you are an institution, click below to learn more about our offerings for Proprietary Trading Groups and other Global Market Accounts.

Support

Welcome to IBKR Support

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SYSTEM STATUS

Current Issues

To MOEX Traders: MOEX trading has resumed, but it is not available to IBKR clients as a result of on...


IB clients, please be aware that trading in ADR/GDR and ETF instruments with Russian securities as t...


UPDATED: 2022/04/06 07:59:57

More Info

FINRA BrokerCheck reports for Interactive Brokers and its investment professionals are available at www.finra.org/brokercheck


IBKR ProServe: Institutional Client Services

Within the United States
1 (866) 694-2757
toll free
Outside the United States
+1 203 618 7791
direct dial
Latin America (Spanish)
+1 561 803 4571
United Kingdom
+44 207 710 5696
Switzerland
+41 417269536
Russia
+8 800 100 8554
toll free
Russia
+41 41 726 9534
direct dial
Hong Kong
+852 2156 7999
Singapore
+65 6923 5690
direct dial
Hungary
+36 80 088 400
toll free
Hungary
+36 1 701 0350
direct dial

Sales Contacts

With sales offices around the world, IBKR is prepared to meet your trading needs. Select your region to contact a sales representative.

Investor Grievance Escalation Matrix


You are requested to use the standard modes of communication (chats, calls or tickets through your secure Client Portal) to contact our client services team. In case you do not get a timely response or are not satisfied with the response provided, you can send an email as per the below escalation matrix mentioning your ticket number. Please do not use the escalation matrix as the first line of communication.

Details of Contact Person Address Contact Number Email Address
Customer Care Rinku Chauhan 502/A, Times Square, Andheri Kurla Road, Andheri East, Mumbai 400059, India +91-22-61289888 help.in@interactivebrokers.com
Head of Customer Care Praveen Kamath +91-22-61289888 help.in@interactivebrokers.com
Compliance Officer Bina Shah +91-22-61289888 compliance.in@interactivebrokers.com
CEO Sachin Maheshwari +91-22-61289888 compliance.in@interactivebrokers.com

In Absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with Exchange at https://investorhelpline.nseindia.com/NICEPLUS/ or NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at Exchange/Depository/ SEBI SCORES Portal.