For faster service on less urgent inquiries, browse the FAQs:
IBKR offers online chat service to both current and prospective clients delivered in a secure and authenticated manner. If you are an existing client, please login to Client Portal or Account Management to access chat. Prospective clients are provided chat access for application related inquiries through the Help Me! Link located directly within the application. When accessing chat, you'll be prompted to specify a topic and chat room in order to route your inquiry to a representative best suited to respond. Hours of operation are outlined below.
24 hours (Mon - Fri)
13:00 - 19:00 US Eastern Time (Sun)