Contact Us: Individuals

IMPORTANT SERVICE BULLETIN

Due to market volatility, increased volumes of calls and chats are resulting in substantially long wait times. If your inquiry is not urgent, we ask that you first consult the following IBKR information resources:

  • Send your inquiry as a written ticket using the Message Center located in your Client Portal

We appreciate your business and wish for the well-being and safety of you and your family as we navigate through these uncertain times.

Email

IMPORTANT NOTE

Password, security device and account login issues can only be addressed by telephoning Client Services and require verification of the account holder's identity. Please do not submit security related requests such as this via email.

Inbound communications sent via commercial E-mail are not supported due to security and spam concerns. Existing clients as well as clients in the application phase may submit formal inquiries via the Message Center located within Account Management or via the link below. Inquiries originating from either method will be responded to through the Message Center, however, communication preferences may be set to receive a response copy via email.

Prospective clients may also submit formal inquiries via the link below and will receive a response via the email address provided.

Formal inquiries submitted during standard hours of operation are generally responded to within 24 hours.


Send an Inquiry